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Member : Frequently Asked Questions

Frequently Asked Questions from Members

 

Q:  How can I change my Primary Care Physician/Women’s Health Care Provider?

A:  Call Harmony Member Services at 1-800-608-8158 (TTY 1-877-650-0952), Monday – Friday, 8am-5pm CST.

 

Q:  What should I do if I can’t reach my Primary Care Physician?

A:  Call Harmony Member Services at 1-800-608-8158 (TTY 1-877-650-0952) and we will help you reach your doctor.

 

Q:  How can I get a prescription for my children or me?

A:  Use your Harmony ID card to get your prescriptions. You can get your prescriptions from any pharmacy that takes that card.

 

Q:  What if I lose Harmony ID card?

A:  Call Harmony Member Services at 1-800-608-8158 (TTY 1-877-650-0952) and we will send a new ID card to you.

 

Q:  Who should I call if I move or my phone number changes?

A:   Call Harmony Member Services at 1-800-608-8158 (TTY 1-877-650-0952) so we can change your address and phone number. Then you will get all the information we send to you.

 

Q:  How can I schedule a ride to my doctor’s appointment?

A:  Call for transportation at 1-888-684-2026 (TTY 1-877-650-0952) at least 48 hours in advance of your appointment. A ride will be scheduled for you.

 

Q:  How can I get my Harmony +15 Personal Care Items?

A:  Just follow these steps:
 

  • Choose what you and your family need.
  • Call Member Services with your order.   


The toll-free number is 1-800-608-8158 (TTY/TDD: 1-877-650-0952) Monday–Friday, 8am-5pm CST.  That's it!  Your order will be mailed to your home at NO CHARGE to you!

 

Contact Us at Member Services: 

Toll-Free: 800-608-8158

TTY/TDD: 877-650-0952
 

 

 

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